About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.

By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.

Your project belongs to a multinational American company leader in the mass media and entertainment industry.

We are looking for:

•  Native or Proficient in Spanish (C2)

•  Fluency in English (B2)

• Passionate about entertainment and media enterprise

• Excellent communication skills coupled with empathy, team spirit and customer-oriented

• Familiarity with digital streaming services and devices

• Have a positive and can-do attitude

• Previous experience in Customer Service is highly valued

• For non-EU residents, it is mandatory to have a valid work permit.

As a Customer Experience Advisor, you will:

• Assist viewers through phone and/or chat regarding different queries

• Provide account and application support to viewers namely with regards to software functionality

• Provide technical support and troubleshoot of system configurations and network settings

• Provide accurate and real-time responses to the viewer’s inquiries.